Last Mile Deliveries Bring it Home
The final frontier. The home stretch. The end of the road. No matter how you name it, the ending is important. As we’ve heard, it’s not how you start, it’s how you finish.
So how does your delivery provider finish? The answer lies in their last mile delivery procedures. In order to learn more about the ending, you have to start at the beginning. So here we go:
What is a Last Mile Delivery?
The last mile delivery is the process of moving goods to their final destination. Like the last leg of a connecting flight- it’s where the product finishes its journey of distribution and begins its utilization. Here at Eagle Express, last mile deliveries include moving product from our warehouse to the customer, transporting items off our trucks into offices, and even residential deliveries of technology and paperwork for employees who are still living the WFH life. The last mile delivery is the turnover of possession for cargo.
What Makes the Last Mile so Vulnerable?
The final mile is inherently difficult because there are many moving parts. The last mile moves product from the hands of the courier into the hands of the customer. Think of this more like an egg toss than passing a note. It’s not just about physically handling the product, it’s about getting to the location, even if that location is up on the top of a high rise or at a convention center in the next city. It’s also about getting there on time, meeting the delivery window so the customer is available for drop off. It’s also about great customer service. The last mile is the first line of customer service. The courier who hands your products over is the first impression for your business- even though they likely don’t work directly for your business. An unprofessional or inexperienced delivery person can be detrimental to your organization.
What Does Eagle Express do to Ensure a Successful Last Mile Delivery?
A successful last mile delivery is no easy task. We’ve established that. But that doesn’t mean you’re at the mercy of fate. An experienced and prepared courier has the proper tools and training to make the last mile a success.
Here at Eagle Express, we start the last mile success by hiring the right couriers. Our hiring process is stringent, and we only take drivers who have experience and enthusiasm to serve. The last mile is also plagued by inefficiencies. Just ask anyone who has seen their package labeled “out for delivery” at 7am, only to receive it at 7pm. Eagle Express moves your product with a dedicated courier. Your cargo won’t sit in the back of a truck as part of a consolidated load. There are no other stops- other than the ones you schedule- which means your delivery goes from A to B with nothing in between. Lastly, the final mile is also generally a dark time for cargo. Meaning, you won’t get updates between “out for delivery” and “delivered”. Eagle Express, though, believes that last mile should be transparent. We allow you to track deliveries from start to finish. You can see exactly where your driver is at any point in the delivery process- including on its way to its final destination. This transportation and tracking technology helps us stay on time for our customers, helps our clients to properly plan for their delivery, and develops a rapport with our clients, as we have nothing to hide.
The last mile is costly, time consuming, and easily dismantled. Can you afford to go at it alone?
Eagle Express offers last mile delivery services, along with dozens of other services, to help clients move their cargo from start to finish. We’re your trusted team for successful deliveries across DFW and across the country. Call us today to get your deliveries on the books and in the hands of your customer in as little as 45 minutes.