Eagle Express Same Day Delivery Service Cares: Technology Update
For more than 40 years, Eagle Express delivery service DFW has been meeting delivery needs not only in the DFW Metroplex but also in neighboring cities like Waco, Austin, Houston, San Antonio and El Paso and neighboring states like Oklahoma, Louisiana, Arkansas and more.
Having been in business for four decades means we’ve seen it all. When we opened our doors, we were hand-writing every single order and delivery ticket. We were using Mapscos (gasp!!), phone orders, fax orders (no joke!) and paper receipts.
Today, we have a user-friendly app, website chatting, online quote requests, real-time order tracking and real-time signature receipts. My how the times have changed, right? One of our pillars of business is staying up on the technology curve. It’s why we invested in a quality logistics app, so that our customers were served excellently. It’s why our website is current, easy to navigate and informational. If you need a same day delivery service in Dallas, Eagle Express is your new best friend. And you can find us easily because of our web presence.
As we all know, sometimes technology fails us. It isn’t perfect, that’s for sure.
And as a company, we believe in never passing the buck. We believe in facing issues head-on instead of burying our heads in the sand and pretending they don’t exist. Thus the reason for this blog post. Here we are, addressing a technology issue head-on.
A few weeks ago, unbeknownst to us, some of our online quote requests got lost in cyberspace. We don’t know where they went, but we do know they never made it to our team’s inboxes.
If you were one of those potential customers, we deeply apologize for the inconvenience. We never intended to ignore your request for a quote, and we are sorry that you did not hear from us in the timely manner we hold ourselves to.
Please know that we have resolved the technology issues. We have multiple new fail-safes established to ensure this situation does not occur in the future.
Additionally, please know that if you ever can’t reach us through our website or all (like I mentioned – technology isn’t perfect!), please know we are ALWAYS available via telephone. We will answer, day or night. We have been doing that since our founding 40 years ago! Yes, even if you need to call at 3am for a middle of the night delivery. We will answer. Make it easy – save us in your contacts!
Eagle Express
(214) 351-5777