Exceed Customer Expectations with Transportation Logistics
Over time, there are some aspects of the courier industry that you expect to change. Take technology, for example. As more logistics tracking technology is discovered, more couriers will utilize it for everything from warehouse management to selecting the most streamlined routes. Couriers like Eagle Express plan on those types of changes disrupting our business model- in a good way, of course!
One thing many transportation professionals fail to consider before it’s too late is customer expectations.
In just the last few years, expectations across the globe have drastically changed. Your customers’ needs are changing. Are you prepared to meet them?
Meeting and exceeding your customers’ expectations when it comes to transportation logistics is a difficult task to manage on your own. That’s what Eagle Express Dallas Courier Service is here for!
Convenient Delivery Options
In this convenience culture, folks don’t have time to sit at home waiting for deliveries. They expect to have their delivery arrive at a time and place that is convenient to them. This requires communication with the courier as well as the right vehicles to transport items in places such as busy downtown parking garages and car-lined residential streets.
The Eagle Express team offers deliveries for all types of clients. Whether you’re living the WFH life, and need an item delivered to your apartment on the fifth floor or you’re a manufacturing firm that requires an oversized machine to move from your location to a repair shop, the Eagle team has a convenient delivery option for you. We also offer white glove services to make your delivery even more suited to your needs. From unboxing to package disposal, there are many different options to ensure a convenient and successful delivery with Eagle Express.
Fast, Same Day Service
Speaking of convenience, in this day and age, nobody likes to wait. That’s indicated by our expedited shipping options and package pick up locations. We all get the “I want it now” attitude every once in a while, and Eagle Express is more than happy to accommodate.
When your customers need items in 4, 3, 2, or 1 hours, we have the right team and vehicle for the job. If you need it even faster, we offer ASAP, 45 minute delivery for items within city limits. Since patience isn’t exactly a virtue of our culture, our Eagle team is prepared to complete those same day service requests.
Technology-Backed Processes
From your front door to your toothbrush, everything is smart these days. Shouldn’t your transportation logistics be smart, as well? The Eagle team has been working hard to improve our customer experience with our new app. Coming soon, you’ll be able to schedule your deliveries, select from frequently requested “favorite” locations, track your items, and pay invoices- all from your smart phone.
Our drivers already utilize state of the art technology to ensure they move in the most expeditious manner, and you’ll get to track your cargo from start to finish utilizing the same tracking technology.
Tailored Services
Your clients also expect special care. Everyone’s a VIP! Thankfully, with the right courier service, your customers’ expectations can be met. Here at Eagle Express, we offer customized care for every delivery plan. From temperature control to special handling, we’ve got every special order covered. We also work to accommodate requests such as specified delivery locations, signature or photo capture, and additional security measures.
The Eagle Express drivers are also trained in areas of HIPAA, OSHA, Food Handling and Texas Alcoholic Beverage commission transportation requirements. This allows us to carry a variety of items, virtually anywhere.
A Sure Thing
Lastly, your customers expect a sure thing. When they request an immediate delivery or a scheduled delivery route, they expect that it will be completed as requested, on time, the first time. Our Eagle Express couriers boast a 98% on time rate. Our clients are not only satisfied, but they come back time and time again to experience the Peace of Mind that comes with being a part of the Eagle family.
We’re also furthering that “sure thing” concept by carrying a full suite of insurance, backed by A-rated providers. While we prepare and train for a successful operation every time, if an unforeseen event were to occur, our drivers, our vehicles, and, importantly, your customers’ cargo are covered by exceptional insurance plans for damage and loss.
No one knows your customers like you. And no one knows logistics like we do.
Together we can manage your transportation logistics and exceed your customers’ expectations in the changing business landscape. Don’t wait. Contact Eagle Express Dallas Courier service today to get the ball rolling. You’ll be happy you did!