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We as humans are so unique, aren’t we? We stand out from the mammal crowd – our reasoning, logic, emotions, self-awareness and relational connections. We are at once communal and independent. We are searchers who are naturally curious about the world around us. We care about expanding our horizons, feeling worthwhile and feeling connected to those around us. The King of the Jungle is really… us. A lion certainly can’t do what we can! (And please note that I in no way can hunt an antelope, bring it down and feed it to my Pride…!)

My point here is that we are in fact different from all the life around us. One of our more interesting capacities as humans is our high-level processing and decision-making skills. We can look at a set of situations and thoughtfully reason through multiple angles to arrive at the best decision for our individual situations.

Wise people have identified the human decision-making process, and I find it quite fascinating, especially when considering the business world. Here’s the basic breakdown:

1.      Define

2.      Identify

3.      Assess

4.      Consider

5.      Implement

6.      Evaluate

Read over those with me and confirm that the scientists and psychologists have it right. I think they do…! Why does the decision-making process matter to me? That’s easy to answer. At Eagle Express, we are a part of customers’ decision-making processes. Here’s how it goes:

1.       Define: Potential customers must define their problem. Typically, the problem is this: they need pickup and delivery services in Dallas. Maybe they have one package, maybe they have hundreds of pallets. Whatever the case, there is a problem: who do I pick to handle my deliveries?

2.       Identify. Here is where you have to start digging to identify all of the alternatives. For most people, it’s a Google search, a word of mouth recommendation, a prior experience with a courier service Dallas.

3.       Assess. Next up is assessing each alternative so that you ensure the best outcome for your delivery need. Who should you choose for your Dallas pickup and delivery service? Look at all the angles to ensure you get the most secure, most reliable, most expert service.

4.       Consider. This is when you look at your potential choices with a fine-tooth comb. Consider all of the angles, outcomes and potential successes or failures of each option.

5.       Implement. Ah! Your decision is ready to be put into action. With our current example of choosing between Dallas pickup and delivery services, this is when you actually place your delivery order. With Eagle Express, you can implement your decision by ordering through our website, our app or calling our 24/7 order phone line.

6.       Evaluate. Once the delivery is complete, you evaluate your decision. Was the delivery picked up and delivered on time? Was the courier friendly, professionally uniformed and a worthy representation of your brand? Did the price match the service provided? Did you receive a confirmation of delivery completion? Was the invoice timely?

At Eagle Express, we aim for the highest customer satisfaction. In a huge Metroplex, we recognize you have plenty of pickup and delivery services in Dallas and Fort Worth to consider. That’s why, when you choose us, we deliver the best. We work hard on behalf of our customers, and that’s why we are time-tested. 40+ years and going strong…!