The Dallas Couriers Who’ve Put Customers First Since 1982
What’s changed since 1982? So many things. To name a few- bangs, the names of several countries, the internet… important things, for sure! But since 1982, there’s something that hasn’t changed here at Eagle Express. And that’s a good thing!
Since 1982, Eagle Express has put customers first.
A customer-centric approach is a whole lot easier said than done. We know that firsthand. But our team knows the importance of maintaining a customer-first approach. In fact, it’s what’s kept us in business for nearly four decades.
Take a look at a few ways the Eagle Express Dallas Courier team puts customers first.
#1 True, 24/7 Service
We realized the logistics world never sleeps. Healthcare is delivered 24/7; therefore, so are healthcare deliveries. Grocery stores utilize overnight stocking; therefore, food distribution occurs all night long. Machinery, textiles, construction materials- industries in DFW need us at all hours of the day and night. So, we’re here for them.
Eagle Express is truly a 24/7 operation. When you call our team of experts, no matter what time of day or night, you get a live member of our team and an accurate quote for delivery.
#2 Focus on Technology
While our customer service hasn’t changed since the early ‘80s, our technology sure has! We’ve stayed ahead of the technological curve, adopting logistics technology, GPS tracking, and warehouse management software. We even have a new app that makes logistics management easier than ever!
We at Eagle Express believe that adopting the latest tech allows us to provide even better customer service.
#3 White Glove Services
Quality and care come with every delivery, but so does customization. We offer clients a variety of white glove services, including unpacking and package disposal. You’ll never have to choose from a pre-selected menu with Eagle Express. We accommodate the requests of our clients to the best of our ability.
White glove services give your delivery an individual touch, and we’re happy to make your delivery a success on your terms.
#4 Responsible Insurance Policies
Sometimes our customer service lives behind the scenes. This is the case with our insurance policies. Nobody likes to talk about what can go wrong- including us. While we train and hope for the best, we also prepare for the unexpected. That’s why our team, our vehicles, and your cargo are covered by responsible insurance policies from A-rated providers.
This type of insurance comes at a high price, but we believe that staying responsibly insured gives our team and you peace of mind- which is priceless.
#5 Passionate, Trained Team Members
We don’t just consider our external customers when talking about customer service. We also need to consider our internal customers. The Eagle Express management firmly believes that happy team members lead to better customer service. Our drivers, both independent contractors and employees, enjoy great benefits, above average pay, training opportunities, and an uplifting work environment. This allows us to hire and retain the best of the best- which means your logistics is in fabulous hands!
The passionate and trained team members of Eagle Express embody our values of honesty and integrity first, which manifests itself in great customer service to you, our clients.
Is there a way we can serve you better? Do you have a suggestion or request for your next delivery with Eagle Express? Let us know! We’d love to hear from you. Drop us a line here on our website, chat with us using our live chat function, or call us at 214-351-5777.
We so look forward to serving you well!