Logistics in Dallas: Start to Finish
“From start to finish.”
Many companies use that phrase to describe their customer service. But do they actually mean it?
We do.
Here at Eagle Express Dallas Courier, when it comes to your time and temperature sensitive cargo, we believe in top notch service and care from start to finish. When we say it, we mean it.
Your customer experience starts even before you place your order.
The beginning of our relationship occurs before we ever even meet! The behind the scenes Eagle Express team has done a great job directing prospective clients to a fabulous website and equally fabulous smart phone app. They’re easy to navigate, clear in their intentions, and make reaching our team easy and simple, no matter what time of day or night.
Speaking of, Eagle Express makes ourselves accessible to prospective clients 24/7 via a variety of methods. Whether it’s a live chat on our website, a free quote request from a button right on our front page, or a phone line that’s manned by Eagle staff (and never a phone tree or answering service) 24 hours a day, 7 days a week.
Before you ever place an order with Eagle Express, we’re here for you.
Technology keeps us going and you in the loop.
Once you make the decision to turn your cargo over to Eagle Express, technology is a key component of our customer service. Our warehouse management software helps us pick the right product and get it packed for the right place. Each box is scanned and entered into our system, where it becomes visible to you.
Technology also helps us find the right route. GPS and expert route planners put our drivers and your cargo on the right path. Should that change in route, we’re in constant contact with our vehicles and our team. We can make those last minute route changes, or accommodate your changes and requests.
Utilizing our app, you can track your cargo while it’s on the go. Get accurate delivery windows, and even find out the details of your order such as who is handling it, weight, and invoice information.
Utilizing logistics and tracking technology in customer service is something Eagle Express is committed to. We believe tech improves transparency, which is what our customers deserve.
No hand offs. Ever.
Eagle Express can promise “start to finish” service because, quite literally, it’s in our possession from start to finish. Our couriers will never hand off your product to a third party. We’ll never stop our vehicles for consolidation. We’ll never outsource our last mile deliveries to the lowest bidder. When you hire Eagle Express to deliver, we’ll deliver.
It’s our way of quality control. We hire and train only the best. We maintain our vehicles with care and expertise. We also carry a full suite of insurance, continuing responsibility for your items in the case of an unplanned event.
With other companies, the buck gets passed too quickly. But with Eagle Express, responsible business practices pervade from pick up to delivery.
When you’re promised “from start to finish” , the folks at Eagle Express mean it!
Our customer care starts before you ever pick up the phone, and, honestly, it never ends! We anticipate that our customers will come back time and time again as repeat clients. If you’re looking for quality and complete care of your transportation and logistics, give us a call! We’ll take good care of you- from start to finish.