Your Dallas Shipping Strategy Has to Have These Small Details
The little things make a big difference.
How often have you heard that statement? That’s because it’s true! Especially when it comes to customer service. It’s the little things that can win over clients or completely turn them off. As a business in North Texas, a great deal of your customer service is under your control. From the initial meeting with your client to the production process, quality control is all in your hands. But where many businesses fail is the final step- the shipping strategy.
One of the worst things you can do with your customers is drop the ball when it comes time to hand over the product.
Have you ever opened your front door, excited to receive that “delivered” notification on your device, only to find a totally beat up package cast off on your porch? You know what I’m talking about! It’s frustrating, isn’t it? You begin to ask yourself: Is your product intact? Does this company even care about their items? Will you ever purchase from this organization again?
Don’t do the hard work, only to let your Dallas shipping strategy go by the wayside. These small details make a big difference in the satisfaction of your customer.
Whatever you do, don’t lose sight of these details regarding your Dallas shipping strategy:
On time delivery
Basic? Yes. But vital? Absolutely! Delivering your item on time is the single most important shipping strategy detail. Your clients anticipate their delivery. Whether it’s just plain convenience or lives legitimately depend on it, as with medical deliveries, an on-time delivery is one small step in your Dallas shipping strategy that simply cannot be understated or ignored.
Partnering with the right delivery team is the best way to ensure an on-time delivery. You need a trusted partner who will be there to pick up the items on time, route their drive efficiently, and make it to your customer within the expected time frame.
Tracking
Knowledge is power. Equipping your clients with a tracking number gives them the power to know where their items are at any step in the delivery process. From pick up, to the journey on the road, to drop off, if your Dallas shipping strategy includes tracking, then you’re doing your clients a huge favor by keeping your deliveries transparent through technology.
Giving your clients tracking power helps them time their day better, save time by being available for drop off, and plan accordingly, especially when items require temperature control or are critical in nature.
Presentable packaging
Unless you’re a packaging expert, chances are you’ve made a mistake or two with proper packaging of your items. Fragile items, temperature-controlled cargo, or oversized shipments are often improperly packaged. This can result in damage or total loss of product.
The easiest way to ensure proper packaging is to let the experts handle it. For example, our Eagle Express team can store your items at our centrally located and secure warehouse. When it comes time for your items to move (at your request, of course), we can pick and pack your items for shipment properly, guaranteeing a safe delivery.
White glove services
With your Dallas shipping strategy, sometimes a little TLC is in order. White glove services can be as simple as unboxing and removing packaging to full set up inside at a specific location in the office. Small details like these can make a big difference to your customer. And if hauling away an empty box is what gets you repeat business, we’d say it’s worth it!
Equipped and trained drivers
Does your plumber ask to borrow a wrench? Does your auto mechanic request assistance in tightening a lug nut? Your shipping partner should arrive with all the right tools for a satisfactory delivery. That means lift equipped straight trucks, temperature controlled cold packs, or hand trucks. Your driver should also be easily identifiable. Your clients need to know that they’re working with a qualified professional who has identification and proper training.
Your cargo requires the right vehicle and the right driver. The best Dallas shipping strategy involves working with a transportation team that is prepared for anything, anytime.
Success is in the details.
With your Dallas shipping strategy, details are what keep your customers happy and coming back for you. Don’t leave those details to chance. Partner with the team that’s been perfecting Dallas logistics and providing shipping solutions for North Texans for nearly four decades.
The Eagle Express team is here to serve as front line customer service, with detail-oriented deliveries to clients both inside the Metroplex and out of town customers. Don’t leave anything to chance. Go with the best courier service in Dallas- call Eagle Express today!